Delete your findme account

findme by Innova Apps creates a random guest account without an email or password. You can delete that account and its associated crew data.

Delete inside the app

  1. Connect to the internet and open findme on the phone that created the guest account.
  2. Open Menu → Privacy & usage. If you have no crew, use the Privacy and account button on the start screen.
  3. Choose Delete account and data, read the effect on your crews, and confirm.

Deletion removes the guest account, your memberships and associated records, including encrypted profile and position records. Every crew you organize is deleted for its members. Local crew secrets, preparation snapshots and analytics-only history are cleared after confirmation. Pause sharing or Leave crew alone does not delete the guest account.

Request help without the app

You can initiate a deletion request by emailing support@innovaapps.ai with the subject “Findme account deletion”. If available, include the Support account ID shown in the app's privacy/account screen. This identifies the record; it does not by itself prove ownership. We will help verify the request before deleting data. Do not send an invitation link, encryption key or deletion recovery receipt.

Because findme does not associate an email or phone number with guest accounts, your name or email alone may not identify the account. If you no longer have the phone or its account ID, explain that in your request. We cannot promise to recover or identify an anonymous account from a display name.

What may remain

Interrupted deletions retain a cleanup job until they finish. On completion, a hashed account reference and hashed recovery receipt are scheduled for deletion after 90 days to make retries reliable. A temporary access-denial marker is scheduled for removal after two days. Periodic cleanup may run after those expiry times.

Other crew members may already have decrypted information or saved copies on their phones; deleting the account cannot erase those copies remotely. If aggregate usage reporting was enabled, anonymous totals cannot be linked back to a guest account and therefore cannot be selectively removed. Providers may retain limited operational/security logs under their retention policies and legal obligations. The privacy policy describes those providers and the app's record lifetimes.

Last updated: 16 October 2026. This page provides a real support request route; it does not submit or complete a deletion merely by opening the page.